Shipping policy
Last updated: 6 October 2026
Sopele ships from several warehouses across Europe. Orders are routed through our European fulfilment network based on the delivery country, with the aim of providing the fastest and most efficient delivery option available.
The warehouse from which your order is dispatched may vary depending on your delivery address, inventory availability and operational requirements.
If you have any questions about shipping or delivery, please contact us at hello@sopele.com.
1. Order Processing
We usually process orders on the next business day after the order is placed.
Orders are processed on business days, Monday to Friday, excluding public holidays.
Orders placed during weekends or public holidays will begin processing on the next available business day.
During busy sales periods, product launches, promotional events, holidays or periods of unusually high order volume, processing may take longer than usual.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.
Please note that the delivery estimates listed below begin after your order has been dispatched.
2. European Delivery Times and Shipping Methods
Our main European delivery destinations, estimated delivery times and available delivery methods are listed below.
All delivery times are estimates and are stated in business days from dispatch.
Bulgaria
Estimated delivery: 2-4 business days
• Econt - Доставка до адрес
• Econt - Еконтомат
Croatia
Estimated delivery: 2-4 business days
• GLS Home Delivery
• GLS Paketomat
Czechia
Estimated delivery: 1-3 business days
• GLS Home Delivery
• Zásilkovna - Z-BOX / výdejní místo
France
Estimated delivery: 1-2 business days
• Standard Home Delivery
• Pickup Point
Germany
Estimated delivery: 1-2 business days
• DHL
Greece
Estimated delivery: 2-4 business days
• ELTA Courier - Παράδοση στο σπίτι
Hungary
Estimated delivery: 1-3 business days
• GLS - Házhozszállítás
• GLS - Csomagautomata
Italy
Estimated delivery: 2-4 business days
• BRT - Consegna a domicilio
• BRT - Locker e fermopoint
Netherlands
Estimated delivery: 2-3 business days
• Standard Home Delivery
• Pickup Point
Poland
Estimated delivery: 2-4 business days
• DPD - Dostawa pod adres
• InPost Paczkomat
Portugal
Estimated delivery: 1-3 business days
• Standard Home Delivery
• Pickup Point
Romania
Estimated delivery: 2-4 business days
• FAN Courier - Livrare la domiciliu
• FAN Courier - FANbox
Slovakia
Estimated delivery: 1-3 business days
• GLS - Doručenie na adresu
• Packeta - Výdajné miesto / Z-BOX
Slovenia
Estimated delivery: 2-4 business days
• GLS - Dostava na dom
• GLS - Paketomat
Spain
Estimated delivery: 1-2 business days
• Standard Home Delivery
• Pickup Point
The shipping methods available for your specific address will be displayed at checkout.
Pickup points and parcel lockers are subject to carrier availability in your area.
Delivery times are estimates and are not guaranteed. Delays may occasionally occur due to circumstances outside our reasonable control, including carrier delays, adverse weather conditions, public holidays, customs processing, local disruptions or unusually high shipping volumes.
Business days do not include weekends or public holidays.
3. International Shipping Outside Our Main European Markets
In addition to the European destinations listed above, we also ship to:
• Australia
• Canada
• New Zealand
• Singapore
• United Kingdom
• United States
Available shipping methods, shipping costs and estimated delivery times for these destinations will be shown at checkout where available.
We may also be able to ship to additional countries and territories upon request.
If your country is not currently available at checkout, please contact us at hello@sopele.com and we will let you know whether delivery to your location can be arranged.
4. Shipping Rates
Available shipping methods and shipping rates are displayed at checkout based on your delivery country, address and the delivery options available for that location.
Any free shipping promotion or shipping threshold shown on our website or at checkout will apply according to the terms displayed at the time of purchase.
The shipping method you select at checkout determines the applicable shipping charge, if any.
5. Customs, Import Duties and Taxes
Orders Delivered Within the European Union
Our European orders are fulfilled through warehouses located within Europe.
Orders delivered within the European Union are generally not subject to additional import customs duties upon delivery.
Applicable VAT is charged in accordance with applicable tax regulations.
Orders Delivered Outside the European Union
Orders delivered outside the European Union, including orders to the United Kingdom, United States, Canada, Australia, New Zealand and Singapore, are shipped from our European fulfilment network and may be subject to:
• Import duties
• Import VAT or other local taxes
• Customs clearance fees
• Other charges imposed by the destination country
Unless expressly stated otherwise at checkout, any such charges are not included in the product price or shipping charge and are the responsibility of the recipient.
Sopele does not control customs charges, import thresholds or local customs procedures and cannot predict the exact amount that may be charged.
We recommend checking the applicable import rules in your country before placing your order if you are unsure whether additional charges may apply.
6. Order Tracking
Once your order has been dispatched, you will normally receive a shipping confirmation email containing your tracking information.
You can use the tracking link provided to follow the progress of your delivery.
Tracking updates are provided by the relevant carrier and may occasionally take some time to appear after dispatch.
If you believe there is a problem with your shipment, please contact us at hello@sopele.com and include your order number.
7. Delivery to Pickup Points and Parcel Lockers
Where available, you may choose delivery to a parcel locker, pickup point or other carrier collection location during checkout.
It is your responsibility to:
• Select the correct pickup location
• Provide accurate contact information
• Collect the parcel within the period specified by the carrier
Carriers may send collection notifications by SMS, email, their mobile application or another method depending on the service used.
If a parcel is not collected within the carrier's collection period, it may be returned to us.
8. Incorrect or Incomplete Delivery Information
Please make sure your delivery address, telephone number, email address and other delivery information are complete and correct before placing your order.
If you notice an error after placing your order, contact us as soon as possible at:
We will do our best to make the requested change, but we cannot guarantee that an address or delivery method can be changed once an order has entered fulfilment or has already been dispatched.
If a parcel is returned because of:
• An incorrect or incomplete delivery address
• Incorrect contact information
• Refusal of delivery
• Failure to collect the parcel from a pickup point or locker
• Repeated unsuccessful delivery attempts
• Another circumstance attributable to the recipient
we may offer to resend the order, in which case additional shipping charges may apply.
Alternatively, where appropriate, a refund may be issued once the parcel has been returned to us, subject to applicable law and our Returns & Refunds Policy.
9. Delayed or Lost Shipments
Delivery estimates are provided in good faith based on the usual transit times of our logistics partners.
Occasional delays may occur due to circumstances outside our reasonable control.
If your tracking has not updated for an extended period, your parcel appears to be lost, or your order is significantly delayed beyond the estimated delivery timeframe, please contact us at:
Please include your order number and, where available, your tracking number.
We will investigate the shipment with the relevant carrier and provide an appropriate solution where necessary in accordance with applicable consumer law.
10. Delivery Availability
The availability of delivery services may vary according to:
• Country
• Postal code
• Carrier coverage
• Parcel size
• Selected products
• Operational availability
The shipping methods actually available for your order will be displayed at checkout.
Additional shipping destinations may be available upon request. Please contact hello@sopele.com if you would like to place an order for a destination that is not currently available.
11. Contact
For any questions regarding shipping, delivery times, carriers, tracking or delivery to a particular country, please contact:
Sopele d.o.o.
Valturska ulica 71
52100 Pula
Croatia
OIB: 09553778283
VAT ID: HR09553778283
Email: hello@sopele.com